Terms and Conditions of the Service

Terms and conditions

Solvy.Store by Oltre.Digital
Registered office: Av Nouvelle 14 - 1040 Brussles, Belgium - 0701.940.795.
 
Terms and conditions of use
 
The services provided are subject to the following conditions.
If you visit or shop at SolvyStore.com you accept these conditions.
We therefore recommend that you read them carefully
All content on this site such as, by way of example, text, images, buttons, logos, are owned or licensed to Solvy.Store and are protected by applicable national and international copyright laws.
Brand

Solvy.Store is a registered trademark and cannot be used without consent

License

grants limited access and personal use to this site and does not allow you to download or modify it, even partially, without express written consent.
The license does not include any use of the contents of this site for commercial purposes, in particular it is not possible to use our product catalogs, descriptions and price lists. It is not possible to use information on this site for the benefit of other retailers, it is not possible to use data mining systems, robots or software that allow the download and / or extraction of content from our pages.
It is not possible to include our pages within frames so that other trademarks can be linked to ours.
The publication of the contents of this site is aimed solely at the purchase of the products in the catalog.

Your customer account: "My Account"

If you use this site you are solely responsible for the confidentiality of the access data to the Reserved Area (e-mail and password) and you assume responsibility for all the activities carried out with your Account.
You are required to guarantee the accuracy, completeness and truthfulness of the data provided, to immediately communicate any changes to the information provided, to safeguard the confidentiality of the data entered. You will be able to access and update most of the information in the My Account section of the site.
The service must never in any way be used in such a way as to cause or be able to cause interruptions, damages or malfunctions, for fraudulent and / or illegal purposes, to create disturbance and / or prejudice to the activity of the site.
reserves the right at any time to close accounts, cancel orders and refuse to offer the service in case of violation of the applicable legal provisions, these General Conditions or the applicable guidelines as well as the right to prosecute the '' possible incorrect use of the service offered.

Product Catalog

a lot of resources are invested in trying to make one's catalog as up-to-date as possible; however, it may happen that, among the millions of products included in this catalog, some information relating to the products is not correct.
It may happen, for example, that the descriptions and images are not accurate, complete, current or correct. If it happens that the product you have received does not perfectly reflect the information available on the site, it is still possible to make it by exercising the right of withdrawal within 14 working days of receipt of the product.
It may happen that some products indicated as available at the time of the order turn out to be unavailable from our suppliers. In this case the product will be automatically canceled from your order and you will be notified by e-mail at no cost to you.
In fact, if you paid by credit card, this will not be charged for the amount of the canceled products.
In the event that the canceled product is the only one in your order, your order will also be canceled. In the event that your order contains other products available, these will be regularly shipped to you. It is not possible to request the cancellation of the other products present in the order.
In the absence of other information, the price indicated in the catalog is the list price suggested by the manufacturer or estimated on the basis of the average prices of the sector to which the product belongs.

In reference to the prices indicated on our site, we cannot confirm the price of a product until your order. The withdrawal of your credit card takes place only at the time of shipment.
Despite our best efforts, it may happen that some products have incorrect prices.
In the event that we become aware of such errors, the price of the product you have ordered will be updated and our Customer Service will contact you to find out if you still want to purchase it or if you prefer to cancel it from the order without any expense on your part.

The times indicated in the product detail sheet are purely indicative and not binding on our part. In fact, it may happen that, due to delays in deliveries from our suppliers to our logistics center, these deadlines are not always met on time.

Contractual rules

offers the products for sale in their online showcases.
If you wish to purchase one or more products on the pages of the site, you can select them one by one and place them in your virtual cart; once the purchases are finished, you can close the cart and submit the order.
Before sending the order you will be offered a summary with the relative prices, and you will be asked to choose the delivery methods and costs and payment methods.
At this point, by clicking on the "PROCEED WITH THE ORDER" button, you can transfer your purchase proposal, which will be managed by considering each product added to the cart individually. An automatic confirmation e-mail ("Order Confirmation") will notify you of receipt of the purchase proposal: this confirmation does not constitute acceptance of the proposal by us, but only confirmation of receipt of it and of the start of the data verification process and availability of the requested products.
The conclusion of the sales contract will take place exclusively by sending the e-mail accepting your purchase proposal, which will also contain information relating to the shipment and the expected date of delivery ("Order shipment").
In the event that the order is processed in multiple shipments, multiple shipping e-mails will be sent.

Risk of loss

All products purchased on this site are subject to shipping contracts. This means that the risk of loss of these products passes to you after our delivery of the package to the courier.
The delivery of the products takes place only by shipment. Collection on site is not possible.

Right of withdrawal

If for any reason you are not satisfied with your purchase, you can return the product within 14 days from the delivery date, without giving any reason.
The return of the product (s) takes place under the responsibility of the User. Shipping costs are charged to the User.

Disclaimer

This site is provided as is and when it is available. Solvy.Store makes no warranties either express or implied on the operation of this site and / or on the content, materials, information or products included on the site. In addition, your access to the site may also be occasionally suspended or temporarily limited to allow the necessary maintenance, repair or update work to be carried out with new services and products. we will try to limit the frequency and duration of such suspensions and / or limitations.
there is no guarantee that this site, its servers or the e-mails sent are free of viruses or other components potentially dangerous for your PC. By visiting this site you agree that its use is at your own risk.
Solvy.Store reserves the right to cancel any orders that it does not consider reliable and reliable, as well as the right to request, at its discretion, the change of the payment method chosen by the Customer, without the latter being able to make any claim against him. Solvy.Store cannot be held responsible for any damage - of any kind - deriving from the use of this site.
Solvy.Store cannot be held responsible in case of delay due to insufficient stocks at publishers and / or suppliers and will not be responsible in case of discrepancies between the items ordered and the images, texts and photos of such articles published on this site .
Solvy.Store Furthermore, it will not be responsible for any delay or any non-fulfillment of the obligations set out in these general conditions if the delay or non-fulfillment derives from unforeseeable circumstances or causes of force majeure not attributable to it.
Solvy.Store finally, it will not be liable for any damages, losses, lost earnings, expenses (direct and indirect) or any other damage that does not depend on its own direct and serious breach in the execution of the sales contract.

Applicable law and competent court

By visiting our site you agree that, in relation to any dispute between you and Solvy.Store the applicable law is that of the Belgian State.
The competent court is that of the User's place of residence / domicile.

Changes to the site and related conditions of use

We reserve the right to change our site and its terms of use at any time. In the event that one of these clauses is invalid this will not affect the validity of the others.

Finally, we recommend that you also read the other Support pages where other conditions of use are contained.

CONDITIONS OF SALE OF ORNAMENTAL AND FURNISHING PRODUCTS.

The images relating to the furniture may undergo slight variations in tone. For natural wood furniture, the color and grain can change based on the nature of the wood used to build it. Likewise, each user's monitor color configuration may show a slightly different shade or color from the original, this will not be a cause for complaint.

Shipping times and costs

You can receive your order throughout Europe. The cost varies according to the country of destination. The system automatically chooses the fastest and cheapest courier among the most reliable on the market.

SHIPMENTS IN ITALY AND EUROPE

All deliveries are made by courier. We select the best one depending on the desired destination.

The days indicated are working days. Deliveries are not made on Saturdays and Sundays.

Delivery takes place by Courier in 3/5 working days for Standard Shipping.

If the forwarder does not find anyone at the destination address, it is possible to arrange a new delivery by calling the number indicated in the delivery note that is left in the letter box.

 
The couriers used are different depending on the type of shipment, the composition of the order and the destination. For this reason it is not possible to choose a specific courier when placing the order and it is not possible to request delivery with fixed deposit at post offices.

Return Policy

It is possible to request the return in case of visible and documented damage to the product. The cost of the product will be refunded immediately upon receipt of the goods by Solvy.Store, to the address communicated via email. However, the shipping cost of the return will be borne by the buyer.

Complaints

Complaints can be made by writing to us online.


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